My Animal Trust Online

Chat with a veterinary professional via Phone or Video

Get Started

Professional veterinary advice from wherever you are

Choose your preferred type of consultation

Book a free one-to-one session via video or phone call

Free Phone consultation with a vet

Phone Communication

  • What's included?
  • Phone conversation with a vet. We will call the number you provide.
  • Enter questions that you'd like to discuss within the message consultation.
  • Attach any supporting videos, pictures, or documents for our vet to review.
  • Consultation summary provided upon completion. You can access your past consultation summaries at any time.
  • Requirements: Any device using Chrome, Firefox, or Safari. An actual phone is required. Do not use Internet Explorer.
Free Video consultation with a vet

Video Communication

  • What's included?
  • Video conversation with a vet. The video consultation is done within our platform, no downloads needed!
  • Enter questions that you'd like to discuss within the message consultation.
  • Attach any supporting videos, pictures, or documents for our vet to review.
  • Consultation summary provided upon completion. You can access your past consultation summaries at any time.
  • Requirements: Apple phones and tablets (iPhone 5+, iPad 2+, iPod Touch 5+, iPad Mini) are supported using OS v11.0+ and the Safari browser is required. Older Apple iOS devices are not supported. For all other devices (PCs, Laptops, Android 4.1+), the latest versions Chrome or Firefox are the required browsers. Do not use Internet Explorer. The device must have a camera and microphone. A Wifi connection is recommended for the best experience but not required.

An online consultation with a vet via phone or video call

How our platform works

It's extremely easy to use our consulting platform. Follow the simple steps below!

Sign-up

To get started with our new platform, click Register to create a new account for My Animal Trust Online. It’s completely free to sign up!

Schedule an appointment

Once logged in, select your preferred communication channel (video or phone), and select an available time slot to schedule your appointment.

Talk to a vet

My Animal Trust Online provides a high-quality video chat with a vet within the browser on your phone or desktop – no app is needed! If you don’t have a camera, our experts will call you by phone.

Consultation summary

After the consultation, you will receive a written summary of your consultation that you can then view at any time.

About Animal Trust Vets

Image Description

Animal Trust is a Community Interest Company (CIC). We're here to help animals get access to the care they need. We’re not about maximising profits – we’re here to make enough profit to remain sustainable in the long term and to deliver on our mission of being accessible to people who earn a real living wage.

In addition to our telemedicine service, My Animal Trust Online, we also have nine surgeries in North England and Wales that are able to provide face to face services, subject to availability.

My Animal Trust Online is here to complement our existing services by offering a way for your pet to be seen by a vet virtually when it's suitable to do so.